work notes.

i overslept and reported late to work. on the way at 11am my phone beeped and was told that a security officer called one of our residents an asshole this morning and she threatened to quit volunteering her time as a council member if the officer was not removed. the manager had asked me to handle the problem because i was in charge of security. as the team was very shorthanded today and after hearing what went on, I told the guys to hold on to the officer until a replacement was called in. i told the supervisor to keep him under the radar because we couldn't run the show with just 3 men. that was half the manpower needed.

of course no replacements were called in and she had to bump into the officer still on duty just after lunch. she went pass the office and said again she is really going to quit the council. i made the call and asked the said officer to leave immediately and thought nothing of it. i'll deal with the security company where it hurts i thought. i'll just charge them a fine over the incident.

hell broke loose at 4pm when she came down to the office to send in her resignation letter to the management citing 'not respected' as reason. apparently she was promised that the officer will be sent packing and he was still there.

I practically had to grovel and beg for her to stay and said the officer has since left the building. i rationalized that the only reason he stayed on was because we didn't have enough men to go around. in the end, of course she said she is so upset with ME because I didn't go up to apologise on behalf of the officer. then ranted on about how the manager and myself is not communicating. which is obvious because i wasn't there when it happened and IF the manager was already there to handle the matter, why should i suddenly bump into the picture and kiss her ass?

it was verbal abuse. no one likes to be called an asshole and yes, the officer went out of line BUT come on..............*speechless* so she liked my grovelling and the letter was thrown in the trash. we were saved from losing a resident volunteer. i sent in the email to the service provider and told them not to send him back. they also had to mind the fine of $500 due to the incident. its end day and i don't want to dwell on it anymore.

i feel empty and dirty. on that thought, she'll never have haemorrhoids. she's such a perfect asshole.

strained,

J.